Refund Policy

Disclaimer

The explanations and information provided on this page are purely general explanations and information for developing your own refund policy. This text does not constitute legal advice or a recommendation for action, as we cannot know in advance what the specific refund policies will be between the company and its customers. We recommend seeking legal advice to gain an understanding of the matter and to develop your own refund policy.

Refund Policy – The Basics

From this perspective, refund policies are a legally binding document that serves to establish the legal relationship between the company and its customers regarding how and whether a refund will be granted. Online retailers selling products are sometimes required (depending on local laws and regulations) to make their product return and refund policies publicly available. In some jurisdictions, this is required to maintain compliance with consumer protection laws. They can also help defend against legal claims from customers dissatisfied with the products they purchased.

What should be included in the refund policy?

Generally, refund policies address the following issues: the deadline for requesting a refund; whether a refund will be partial or full; under what conditions customers will receive a refund, and much more.